i-docs
Our goal is to add value to our clients' operations in the area of Customer Communications Management by enabling them to minimize operating costs, increase marketing opportunities to cross-sales and faster Time-to-Market, increase quality of serving their customers and business partners (B2B - B2C), reduce churn rate and fully exploit their existing investments eliminating system obsolesce and reliance on "black boxes".
i-docs automates various processes and flows and eliminates bottlenecks allowing IT to increase productivity, reduce delivery times, easily implement business drivers and solve issues such as capacity, confidentiality, ad-hoc changes and many more. With i-docs manual processes are eliminated.
Implementing i-docs does not require any reconfiguration or modification in the existing IT environment nor any data manipulation.
i-docs is based on open architecture and open standards (PURE WEB, PURE JAVA, AJAX, XSLT, HIBERNATE, XML, etc.). By utilizing grid computing and real-time application clustering (RAC) it optimizes resources needed. As a result, apart from the capability to run on different platforms - tested in production environments - it requires minimum resources for large volumes of data, and in some cases it can even utilize just the existing infrastructure if there is idle capacity.
The software is complemented by a team of senior technical professionals. Application Consultants, the R&D team and Project Managers are people trained to implement mission critical projects and possess Telco and Banking operational expertise. Our clients are provided a clear roadmap continuously enhanced by clients' requests.
The main i-docs solutions are: document composition including TransPromo, archiving, printmail, e-Statements and EBPP, SMS - Email Alerts and notifications, Web personalizer, Digital Signing, PinDelivery and OTPviaSMS, Merchant Information System, Loyalty Models, Reports Management and Form Management System.
Through these modules i-docs manages structured, on demand and interactive communications with end-customers facilitating multichannel delivery through branches - points of service, paper-mail via post, web-banking and other portals, mobile, customer support centre.
The scope of our solutions is straightforward. Using i-docs our clients are able to:
- Implement Cost Saving and Think Green Strategies
- Improve Customer Service & Loyalty and reduce churn
- Create New Revenues
- Automate daily operations and increase productivity
- Comply to CCM related regulations and directives
i-docs has offices and software development centers in Munich and Athens and installations in more than 8 countries in the Europe & Middle East (Tier-1 to Tier-3). These companies use i-docs integrated with Core Banking applications, Billing systems, ERP and CRM systems, Enterprise Content Management systems, etc. In addition we have international and local partnerships with leading system integrators, technology vendors and service bureaus that serve as channel partners and also guarantee the level of support that is needed for i-docs implementations.