DOPE/Dialog
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Your challenge: |
Our solution: |
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Many companies still use a lot of different systems to generate functional business documents:
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The professional and well-proven solution: The DOPE suite - a comprehensive solution by icon Systemhaus GmbH designed for the entire process of document generating:
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Key benefits of the DOPE suite:
- Consolidation
Too often there are various copies or different versions of texts that are actually all the same. This results from repeated processing and updating of texts and modules of business documents. Therefore it happens easily that outdated versions of these texts are used in recently produced documents. To prevent that is very important in terms of legally relevant texts.
The re-use of general document templates and components that can be used across the specialized application systems speeds up the change process substantially (e.g. whgen layout is changed). - Organisation
Often a number of isolated applications coexist next to the actual text generating system. Those solutions can arise in the head office as well as in branch offices and make it hard to achieve a consistent and standardized document generation. - Cost control
There are typical reasons for additons cost in many companies. Firstly you have a bad or not exsiting organisational run off. Secondly there are documents that need to be produced interactively. Thirdly there might be an inefficient post-processing of documents. Here you have a lot of potential for cost savings, for example by optimizing your postal charges and by creating a centralized mass printing. - Productivity
"Hand-crafted" document generating systems can hardly be used efficiently. Especially the important component editor often happens to be not restrictive enough or on the other hand is too powerful to fulfil only the few editing requirements that are really needed by the end users. The lack of support by a right-role-concept often leads to a reduced efficiency as well.
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Generating
Your documents need to comply with various requirements. With the help of DOPE a user for example may choose a letter from a given number of templates. If and where in the letter he is permitted to type in individual text has been defined by an administrator in advance. DOPE supports you when you are generating automated correspondences based on your special application system, when you are using batch printing for a large number of documents and when you are creating documents via internet. You are free to define the degree of automation yourself: You can create letters that are entirely individual up to complex, rule-based documents with the help of appropriate process models. |
Designing
Dou you plan to standardize your correspondences and make it consistent? With DOPE/Editor you have a powerful WYSIWYG editor which you can configure according to your own needs - which again will happen role-based. This way your administrators can design new templates with the flexibility needed, whereas a user is neither obliged to nor allowed to deal with the formatting of the document. You have invested a lot in your corporate design - with DOPE/Editor you can include it into the generating of your document.
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Administrating
A solid basis is essential for efficient document generation. Therefore by giving you DOPE/Admin, we hand over to you a tool that makes you control all items needed for the document generation. Additionally, DOPE is the application in charge when it comes to creating or administrating modules, variables or templates, graphics or fonts. DOPE/Admin supports you, if you plan to provide your objects and documents in several versions, just as it ensures a role-based administration of the users. DOPE/Admin supports you, if you plan to provide your objects and documents in several versions, just as it helps administrate the users' rights and roles to contrl their views on the objects. |
Integrating
The process of creating a document is not an island. Hence DOPE integrates smoothly into the IT-landscape already existing at your company. It provides interfaces for specialized application systems, databases, SAP, business process- and workflow applications. If you do not only wish to print your documents, but also to make them availabe as email, you can rely on the functions for encrypting the document and sign it digitally. And because there is no way that you are done after wrting a document, DOPE supports archiving systems and following tasks like enveloping and optimizing postal charges. Naturally all of this works on current platforms from Windows to Linux and AIX to z/OS. |
How our customers use the DOPE suite
- Analysis of pension and assets as document resulting from a personal counseling interview
- Online portal for personalized creation of application forms for opening checking accounts or requesting loans
- Complete correspondence for the credit business, including approval, cancellation, changes, etc.
- Creation of highly individual single documents with free text, e.g. for managing customer complaints
- Serial letters, e.g. information about capital increase, incl. check of local printers' capacities and if necessary redirect to printing center
- E-mail service to infom the agents about changes in their clients' insurance processes
- Creation of offers and applications with instant printing and/or archiving
- Application for field sales force's correspondence
- Personlized management of sender and text modules
- Creation of account lists (inter-bank information on their client's' identities and types and volumes of their loans)
- Complete correspondence on unit-linked endowment insurance policies (incl. reporting)
- Complete customer correspondence in non-life insurance sector