Scriptura Engage

Does this customer communication process look familiar?

Well, it shouldn't ... .

Every department creates and sends out documents, like invoices, welcome letters, contracts, marketing communications and many more. Some communications are done on paper, others use email or social media like Twitter and Facebook. This results in an extremely complicated mix of different output processes within an organization, each with its own unique requirements.

Scriptura Engage helps you to streamline and optimize your customer communications

• Integration:
  Specific actions within an organization trigger a business process: a new customer, a complaint, an invoicing process etc. Documents and output form only a part of that business process. There are also things involved like data creation, content management, document management, archival and more. Scriptura offers a wide range of interfaces and connectors to integrate with other applications, like enteprise content management (ECM), customer relationship management (CRM), archiving systems, document management systems and many more.

• Composition: 
  The Scriptura Designer allows business users to design document templates through a highly intuitive graphical user interface. Users can design complex output templates, define conditional logic, and specify production characteristics without programming and without being dependent of the IT department.

• Interaction: 
  Scriptura allows users to design, publish and process electronic forms to gather information from your customers in an efficient way.

  It also allows to design and compose interactive documents that enable users to customize locally to reflect individual transactions and meet the needs and preferences of the customer.

• Processing: 
  Before your documents are delivered to the customer, different processing steps need to be executed: grouping of output documents, routing to different locations or preparing for postal handling. Scriptura offers a wide range of processing functionalities.

• Security: 
  When you provide your customers with electronic documents, you want to make sure that the recipient cannot make any unauthorized changes. Scriptura provides electronic signing of digital documents, using digital signatures. But what with those electronic documents that are printed by the customer?

  Scriptura can guarantee document authenticity of both the electronic original and the print out of the document.

• Multi-channel: 
  Your customers demand delivery of documents across multiple channels (web, print, email, fax, social media, etc.) but this is expensive and time-consuming with proprietary solutions. With Scriptura, you can automatically create output for multiple channels. And because Scriptura is based on open standards, our solution can support virtually any existing or future channel.

• Facility: 
  When all output processes can be managed and monitored by one facility center, this shall result in a more efficient, more responsive and more productive organization. Extensive reporting and track-‘n-trace capabilities will guarantee the overall quality and integrity of the outgoing communications.